The UPS Store consumers desire transparency. Plain and simple. Throughout our industry audit we made light of the roadblock designed between the consumer and the package they handed over to the associate. There was no way to see the care that went on behind the scenes, so Chute Gerdeman designed an entirely new layout to create a more open, honest, and trusted process.
Because this is a 24-hour facility, The UPS Store and Chute Gerdeman integrated lockers into the overall design. We felt it gave a competitive edge to the already popular services our client offered. Too late to interact with an associate? No problem! These lockers sit just outside the closing gate so customers can pick up whenever they choose.